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What does duo mobile app do3/10/2024 If you missed the banner notification you can still approve the Duo request. Swipe down on the Duo Mobile banner notification received when your screen is unlocked to approve or deny the request. Tap "View" and unlock your iPhone to open up the Duo Mobile app and either "Approve" or "Deny" the request. Swipe left on the lock screen Duo Mobile notification to reveal "Manage", "View" and "Clear" actions. You can respond to Duo Push requests from the iOS lock screen or banner notification starting with Duo Mobile version 3.8 If you're not able to scan your fingerprint using the TouchID sensor you can also approve the Duo authentication request using the device's passcode (the same one you use on the iOS lock screen). If you're using a Touch ID capable iOS device you'll see a Touch ID prompt each time you authenticate via Duo Mobile (if required by your administrator). You’ll be given the ability to report it as fraudulent, or you can tap It was a mistake to deny the request without reporting it.ĭuo Mobile 3.7 and later for iOS also supports Touch ID for Duo Push-based logins as an additional layer of security to verify user identity. If you get a login request that you weren't expecting, press Deny to reject the request. You'll get a login request sent to your phone - just press Approve to authenticate. Duo Pushĭuo Push is the easiest and quickest way of authenticating. The "System Info" section shows the app version. To see which version of Duo Mobile is installed on your device, go to the iOS Settings menu, then scroll down and tap Duo Mobile. Older releases of iOS can install Duo Mobile version 3.16.7 from the App Store. Supported Platforms: The current version of Duo Mobile supports iOS 9.0 and greater. You can also quickly generate login passcodes, even without an internet connection or cell service.įind the latest version of Duo Mobile in the App Store. A new batch of passcodes will invalidate all old passcodes, so it's probably best to delete the old message when a new one comes in.The Duo Mobile application makes it easy to authenticate - just tap “Approve” on the login request sent to your iPhone. You can have new passcodes sent to you at any time. To authenticate using an SMS passcode, click the Enter a Passcode button, type in a passcode you received from Duo via text message, and click Log In.ĭuo keeps track of which SMS passcodes you've already used in your batch, letting you know which one to use next. Sending multiple passcodes at once lets you use those passcodes to authenticate multiple times when you may not have cellular service. The number of SMS passcodes sent in one batch is defined by your administrator (ten maximum). The Duo Prompt's status bar indicates the passcodes were sent to your phone. To have Duo text you a batch of passcodes click the Text me new codes button after clicking Enter a Passcode (or type "sms" in the "second password" field). You can authenticate using a passcode texted to your phone. The Duo Prompt's status bar also tells you how to approve the request over the phone. The status bar at the bottom of the Duo Prompt updates at each step of the process.Īnswer the call and listen to the instructions to authenticate. Phone CallĬlick the Call Me button on the Duo Prompt (or type "phone" in the "second password" field if you don't see Duo's interactive prompt) and Duo will call your phone. Use Any Cell Phone or Landline with the Traditional Duo Promptĭuo works with all cell phones and landlines by supporting authentication via phone call and SMS passcodes. Has your organization enabled the new Universal Prompt experience? See the Universal Prompt guide for more information and instructions.
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